In-stock Items

Contact us by email at marketplace@styleonashoestring.com or by phone. To expedite the process please have you order number ready.

As we use different suppliers, please do not return items without contacting us. There is a 25% restocking fee on items that are not defective. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 30 days for a refund or exchange. Returned items should be free from dirt and debris. In the event an item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply. Shipping fees are non-refundable. 

Returning or exchanging "Free Shipping Items

Several of our product lines feature free shipping. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If exchanging a free shipping item for a standard shipping product, you will be charged our regular shipping cost.

When damages occur during freight delivery

While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control. We would love to be able to say that damage never occurs during transit, but unfortunately that is not always the case. Our freight carriers handle your pieces with great care but it is important to understand that from time to time damages do occur.