Estimated shipping and delivery times

Prodcuts will be shipped in a timely manner. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at marketplace@styleonashoestring.com.

Return policy

Contact us by email at marketplace@styleonashoestring.com or by phone. To expedite the process please have your order number ready.

As we use different suppliers, please do not return items without contacting us. There is a 25% restocking fee on items that are not defective. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 30 days for a refund or exchange. Returned items should be free from dirt and debris. In the event an item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply. Shipping fees are non-refundable. 

Furniture

Many of our custom made furnishings are made from wood, a natural living and breathing product. Nature is unique and never duplicates, making no two pieces of wood, even from the same tree, exactly alike. Because wood responds to fluctuations in humidity levels (just like hardwood flooring), furniture can expand and contract over time depending on the climate. Please note that the degree of humidity or dryness in your home may cause splitting which will not affect the structural integrity of the piece and is not to be considered defective.

Certain types of wood will have more visible knots and wood grain. Our artisans make every effort to conceal knots and grain on painted finishes, but due to natural resins within some wood types (i.e. pine), they cannot completely eliminate them or guarantee to control them. Over time, knots and grain may bleed through and slightly discolor the finish (this may be more apparent on light color finishes). This discoloration is not to be considered a defect in craftsmanship. Irregularities in the finishes are not to be considered defects. While finishes are durable, they are not indestructible. Please contact us for care and maintenance of your wood furniture.

Shipping and delivery methods

Furniture and large items often ship via freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks). For standard freight delivery our shippers deliver furniture to your driveway. Premium in-home delivery is available if you would like the item placed inside the threshold of your home or in a particular room with all packing materials discarded. Freight items can be ONLY shipped within the 48 contiguous states.

If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery.

If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.

Furniture/ Accessories Warrantees

Style Marketplace upholds the warrantees provided by the artisans and manufacturers who create our furnishings. Because the details and duration of our manufacturers' warrantees differ, we encourage you to ask one of our design consultants for specific warranty information on products of interest.

Copyright

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